They say knowledge is power. ServiceNow put various knowledge base articles at peoples finger tips be that end users or agents helping end users out and need to know how to configure something. Really easy to set and and use and this video shows you how.
This blog is all about making IT more user friendly by looking at ITIL, Service Management and everything else to make IT better. Please leave comments and tell me what you think, this is also an opportunity for me, to write down my ideas and get feedback from everyone to help me understand the subject better.
itilbegood 