Using a context based search to search your KB as you log an incident / request in Servicenow

If you have ever wanted to dynamically search your knowledge base when logging an incident / request in Servicenow…this is how

This blog is all about making IT more user friendly by looking at ITIL, Service Management and everything else to make IT better. Please leave comments and tell me what you think, this is also an opportunity for me, to write down my ideas and get feedback from everyone to help me understand the subject better.